Frequently asked questions

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1. How can I study and improve my score on your platform? Is there any minimum requirement to join?

Our adaptive training/practice for the TOEFL/TOEIC/IELTS is 100% online self-paced learning, suitable to everyone as a stand alone study tool or accompanying your existing face to face exam preparation class.  As with any traditional exam preparation classes, your English proficiency level must be around B1+ (CEFR scale) or in the range of intermediate level and you must commit yourself to spend at least 1 – 2 hours per online session for 3 times a week.

2. How do I get a free trial access?

Go to https://tests.senakara.id to access the platform.  You will need an email account or your existing google or facebook account to start using our platform.  Once you are login and registered on the platform, you will be able to access some of the training skills of the TOEFL, IELTS and TOEIC.

3. How to purchase your product?

We have a simple sytem.  For offline purchase, please fill out this form.  Please make payment transfer directly to our bank account within 24 hours after you receive our email order confirmation.

For online purchase, visit https://senakara.id/shop or click ‘get a license’ when you are on the platform.  Choose your test and package then fill out your details.  Please choose direct bank transfer.  Order confirmation will be sent to your registered email automatically by our system.  Please check your spam/junk folder if you haven’t received it.

If you are from outside Indonesia, we can offer you option for payment by Paypal. Please contact us through our contact us page.

4. I have a promo code, how to use this?

When you are buying online, before you check out, type in your code on the box provided, our system will show you price after discount on the bottom page.  If you buy offline, please mention the code when you send us a message.

5. Is my personal information secured?

We ensure you that we will not misuse or share your personal information to other parties.  For promotion or announcement purpose, we may send you emails from time to time.  You may choose to unsubsribe at anytime and we will remove your emails from our system.  For our complete privacy policy, please read here.

6. What do I get when I buy a training package?

You will have access to the platform for 3 to 6 months (depending on the package) starting when it’s activated by our system.  Depending on the package you buy, you may have access to more practice and prediction test for your chosen test.  For package description, please click description on each of product page.

For a CEFR level test, you will be able to download and print your report and certificate.  As an option, you could buy printed report and certificate from us for Rp 50.000 included shipping to whatever address within Indonesia territory.

7. What suitable equipment or hardware needed to use the platform?

We recommend you use a desktop computer or laptop with headphones and latest internet browsing application.  Tablet or smartphone is not recommended when you are doing a CEFR level test or Prediction Test.  If you have the AI driven fraud prevention option, you must have a camera enabled before and throughout the test.

8.   Is there a specific internet access required to access your platform?

You can access and use our platform using any kind of internet access available in your area.

9. What happens if I lose internet access during a practice or test?

Our platform will save your last session before internet access is lost. Once you are back on line, you will be able to resume from this last session.

10. Will my score improve if I buy your adaptive training package?

If your English level are between B1 – B2 on CEFR scale, we believe you will improve your test score.  Look for your weaknesses as shown on your training dashboard and spend more time on those weaknesses to ensure you get best results.  Based on our user history, 93% of platform users are able to improve their score and we have 95% accuracy in prediction test score.